FAQs

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit and debit cards, as well as PayPal payments.

WHAT TYPE OF OPERATING SYSTEM AND BROWSER DO I NEED TO SHOP ON THE 'TRAM' WEBSITE?

We continually test our site on new versions of browsers and do our best to offer the smoothest experience on the most up-to-date versions of all browsers and platforms. If you are experiencing issues with your browser of choice we kindly suggest clearing your cookies, or try using a different browser. If you continue to experience problems, please reach out to hello@wearetram.com and we will be more than happy to help you place your order.

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?

Your credit/debit card will be charged at the time your order is placed, online through our website.

DO YOU CHARGE GST?

Yes, the price you see online for all products already includes GST.

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

HOW DO I USE A PROMO CODE?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.

DO YOU OFFER GIFT WRAP?

We do offer a gift-wrapping service, so if this is required, please select GIFT WRAPPING during the Checkout process. You are also welcome to include a handwritten gift message with your order by entering your own personal message in the box provided.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?

Please email hello@wearetram.com and kindly let us know what product you are interested in. We will be more than happy to advise you on when your desired product will be back in stock.

CAN 'TRAM' ASSIST ME OR MY COMPANY WITH GIFT GIVING AND BULK ORDERS?

You are welcome to email hello@wearetram.com with the details of your event or bulk order and we will respond to you shortly regarding your request.

CAN I FIND YOUR PRODUCTS LOCALLY?

Our goods are carried in stores all around the world. Please take a look at our stockists page for more information.

ARE YOU AVAILABLE FOR CUSTOM PROJECTS?

As well as creating our range of off-the-shelf art prints and homewares, we also love to take on custom design and illustration work. Please email us at hello@wearetram.com with details about your project and we will get back to you as soon as possible to discuss your requirements.